Address
2200 Texas Street, Houston, Texas 77003

Aisles, Rails, Ramps & StairwaysTo help ensure guest safety and experience of games and events, sitting or standing in aisles, at rails, in ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.

Alcohol Policy

No alcohol may be brought into PNC Stadium. Guests will not be allowed to enter if they appear to be intoxicated. Alcoholic beverages may be purchased inside the stadium. Beverages purchased in the stadium are prohibited from leaving the stadium. All persons must be 21 years of age or older and provide proper identification to purchase alcoholic beverages. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of PNC Stadium management. For Houston Dynamo matches alcohol will not be sold after the 75thminute of the soccer match, or earlier at PNC Stadium management’s discretion. In the West Club last call will be made 45 minutes following the conclusion of the match, or earlier at PNC Stadium management’s discretion. For other events including concerts and other sporting events, management will determine the shut off time on an event by event basis. Drunk and disorderly behavior and or violation of any alcohol policy will result in ejection from the stadium without refund.

AnimalsService dogs are permitted. No pets or other animals are permitted.

Anthem SingersFor Houston Dynamo FC and Houston Dash home games, guests wishing to sing the national anthem should contact the Houston Dynamo at (713) 276-7500 or info@houstondynamo.com.

ATM Locations PNC ATMs are located on Concourse across from Sections 115 and 139.

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Baby Changing Stations
*All men’s, women’s and family restrooms are equipped with baby changing stations. We also have a Mother's room available in section 220.

Bag ChecksAll bags and persons are subject to a visual and metal detector screening. Screenings are a condition of entry and any refusal to be inspected may result in a refusal to admit. PNC Stadium encourages guests and supporters to not bring bags to the stadium. If a guest choses to bring a bag to the stadium, they must be 4.5 x 6.5 or smaller. Bags will not be permitted in the stadium, with the exception of medical bags and diaper bags, in an effort to encourage distancing and quicker screening at the security gates.

BalloonsDeflated balloons are permitted. Helium filled and inflated balloons are prohibited.

Banners & Signs Event-related signs, flags, banners, and posters are welcome inside the facility to show fan support during events. The following guidelines relate to these items:

· May not be larger than 4 feet tall by 8 feet wide

· Must be relevant to event

· May not be attached to a stick / pole

· May not obstruct any stadium or event signage

· May not contain or display obscene or offensive language and/or pictures as determined by PNC Stadium management

· May not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by PNC Stadium management

Any banner or sign may be removed, at any time, at the sole discretion of PNC Stadium management. For review of content or any banners or signs that do not fall within the above guidelines guests may submit a request for entry in writing to Guest Services department at fanconduct@pncstadium.com.

Bicycle ParkingBicycle Parking is available at the Northwest, Northeast, and Southeast corners of the stadium.

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Bottles & Cans
*All glass and metal containers of any kind are prohibited. One unopened, clear platic bottle 34oz or less will be permitted.

Michelob Ultra Pure Gold Club
Visit our Michelob Ultra Pure Gold Club page for more information.

Cameras

Houston Dynamo FC matches, Houston Dash matches and Texas Southern University football games will allow cameras with lenses 8 inches or shorter. For all other events, including concerts and festivals, please call the switchboard at 713-547-3000 prior to the event for updated information. Unless otherwise specified by teams and/or event officials/management, guests may not bring any types of audio/video recording devices into the facility. These devices include video camcorders, audio recording devices, etc. Camera bags will not be allowed into the venue.
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Children’s Ticket Policy
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For Houston Dynamo FC, Houston Dash, and Texas Southern University football games children two years of age and younger do not require a ticket. For all other events, please contact the Ticket Office at 713-547-3000 prior to purchasing a ticket for updated information.

Chewing Tobacco
As of January 1, 2019 PNC Stadium is a completely Tobacco-Free and Smoke-Free Campus. This includes both Event and Non-Event Days. All types of tobacco and smoke products are prohibited, including but not limited to: cigarettes, cigars, e-cigarettes and any type of vaping kits, as well as all smokeless tobacco products. The PNC Stadium Campus extends outward from the stadium to the curb line along Texas Ave. on the north, Emancipation Ave. on the west, Walker St. on the south, and the Lofts at the Ballpark apartments on the east. All guests, staff and vendors who wish to smoke or use smokeless tobacco must cross the street onto public right-of-way areas. For all ticketed events, Stadium policy does not allow guests to leave the building and re-enter.

Closed Captioning

PNC Stadium provides closed captioning to guests via your smart phone. Please visit the website mobilecap.net and enter in the name PNC and event code 1573 for access. If you are having issues please visit the Guest Services office across from section 118 for further assistance.”

Compliments and Concerns

Compliments and concerns are welcomed at PNC Stadium. During an event you may voice your comments in person at Guest Services located across from Section 118 or anonymously by texting "bbva" along with your message to 69050. Written comments may be sent to guestservices@pncstadium.com.

Concessions

Concessions Map: Click Here

Contacts

PNC Stadium’s switchboard phone line is 713-547-3000. Please call the switchboard phone line for a personnel directory. You may contact us via email.

Event Booking booking@pncstadium.com
General Inquiries info@pncstadium.com
Guest Services guestservices@bbvastadium.com
Premium Seating info@pncstadium.com

Credit Card Policy

Visa, American Express, Discover, and Master Card are accepted at the box office, retail locations, and concession stands.

Designated Driver Booth

The Designated Driver Booth is located at Guest Services across from section 118. The Houston Dynamo FC, PNC Stadium, Levy, Silver Eagle Distributors and Bud Zero have partnered to offer any guest who identifies himself or herself as a designated driver or have a safe ride home (rideshare, public transportation, etc.) will receive a coupon for a free non-alcoholic beverage or water at any MLS regular season Houston Dynamo FC home match.

Directions

From I-10 West traveling east

From I-10, exit US 59 south Exit Downtown Destinations/Hamilton on the right Continue straight on Hamilton Turn left onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

From I-10 East traveling west
From I-10, exit US 59 South Exit Downtown Destinations/Hamilton on the right Continue straight on Hamilton Turn left onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

From I-45 North traveling south
From I-45, exit I-610 east Continue on I-610 east Exit US 59 south Take the Jackson exit Continue onto Jackson Turn left onto Franklin Take 1stright onto St. Emanuel Turn left onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

From I-45 South traveling north
From I-45, take the Scott St. exit Keep left at the fork; follow signs for St. Joseph Pkwy/Pease Keep right at the fork; follow signs for Pease Turn right onto Emancipation Turn left onto McKinney Turn right onto St. Emanuel Turn right onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

From US-59 South traveling north
From US-59, take the Polk St. exit Continue on access road which will turn into Chartres Continue onto Chartres Turn right onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

From US-59 North traveling south
From US-59 South, take the Jackson exit Continue onto Jackson Turn left onto Franklin Take 1st right onto St. Emanuel Turn left onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

From 288 traveling north
From 288, exit US-59 north Take the Polk St. exit Continue on access road which will turn into Chartres Continue onto Chartres Turn right onto Texas PNC Stadium is on Texas between Hutchins and Emancipation

Dress Code

PNC Stadium management reserves the right to deny entry to guests wearing clothing items displaying offensive language and/or images. Guests are required to wear shirts upon entry and shoes at all time. Guests wearing clothing deemed inappropriate by PNC Stadium management may be denied access into the facility.

Drones
For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote controlled aircraft at PNC Stadium is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

E-Cig Use

As of January 1, 2019 PNC Stadium is a completely Tobacco-Free and Smoke-Free Campus. This includes both Event and Non-Event Days. All types of tobacco and smoke products are prohibited, including but not limited to: cigarettes, cigars, e-cigarettes and any type of vaping kits, as well as all smokeless tobacco products. The PNC Stadium Campus extends outward from the stadium to the curb line along Texas Ave. on the north, Emancipation Ave. on the west, Walker St. on the south, and the Lofts at the Ballpark apartments on the east. All guests, staff and vendors who wish to smoke or use smokeless tobacco must cross the street onto public right-of-way areas. For all ticketed events, Stadium policy does not allow guests to leave the building and re-enter.

Elevators

PNC Stadium is equipped with elevators. One is in the southeast corner of the stadium across from Section 133. This elevator is for use of guests with field seating tickets who have accessible needs. The second elevator is located in the West Club Lobby on the west side of the stadium across from Section 106. The West Club Lobby elevator is accessible to president club seat holders, club ticket holders and guests with accessible needs. This elevator gains access to the top of sections 203-209 with ADA seating at the top of section 204 & 205 as well as 207 & 208.

Emergency Preparedness

PNC Stadium has an emergency plan to address an emergency, should one occur. PNC Stadium’s goal is to provide a safe and enjoyable atmosphere by using installed automated security systems and appropriate security operating plans. Trained Guest Services and Security personnel are present at events to provide security and safety of all guests, performers, players, and employees at PNC Stadium. In the case of an emergency, guests must comply with requests from venue staff regarding stadium operations and emergency response procedures.

Employment Opportunities

PNC Stadium employment opportunities may be found on the internet here.

Entrances

Gates accessible to all guests are located in the northeast, northwest, southeast and southwest corners of PNC Stadium. The West Club Lobby, located on the west side of the stadium, is accessible to suite ticket holders, PC 1-6, Sections 105-107, and guests with accessible needs in section 203-209 for Dynamo matches. For Houston Dynamo FC soccer matches all entrances open 90 minutes prior to game start. For all other events, please contact the switchboard at 713-547-3000 prior to the event for updated information. All entrances have a no re-entry policy.

Exchanges/Refunds

Unless otherwise stated in our terms, tickets cannot be exchanged or refunded. Please call the switchboard at 713-547-3000 to speak with the Ticket Office for any questions you may have.

Family Restrooms

Family restrooms are located across from Sections 103, 106, 109, 113, 118, 123, 129, 133, and 139. All restrooms are equipped with baby changing stations and are wheelchair accessible.

First Aid

First Aid station is located at Section 133 in the southeast corner of the stadium. Please notify the nearest PNC Stadium staff member for any assistance.

Food & Beverage Policy

Guests may not bring food or beverage into the facility. Food or beverages deemed necessary due to special dietary need, religious requirement or medical condition may be approved in advance by the Guest Services Department at guestservices@pncstadium.com. One unopened, clear platic bottle 34oz or less will be permitted.

Gate Opening Times

For Houston Dynamo FC soccer matches all gates/entrances open 90 minutes prior to game start. For all other events, please contact the switchboard at 713-547-3000 prior to the event for updated information. All entrances have a no re-entry policy.

Guest Conduct
All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

· Standing on chairs or benches

· Intoxicated and disorderly conduct

· Fighting or challenging others to fight

· “Mooning” or private body parts

· Interference with or delay of game/event

· Violation of PNC Stadium’s policies

· Violation of local, state, and federal laws and statues

· Igniting and display of flames, i.e. lighters/matches, in the seating areas

· Attempting to enter the field of play or stage without permission

· Throw, discharge, or launch any liquid substance or objects

· Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise or behavior

· Using profanity and/or offensive words which are likely to provoke a violent reaction from others

· Taunting or using offensive language against the players, referees, employees or performers

Intoxicated Guests

PNC Stadium reserves the right to deny entry to guests that appear to be intoxicated. Any intoxicated guests causing a disturbance during an event, will be asked to leave the facility and may be subject to arrest.

Laser Pointers and Pens

Laser pointers and pens are prohibited.

Lost & Found
Lost and found items will be turned into Guest Services during events or at their conclusion. If you lose an item during an event please visit Guest Services, across from Section 118, for assistance. At the end of the event, Guest Services will turn all unclaimed items to Security. After events, guests wishing to inquire about the recovery of lost items are directed to call Security, identify the item, present valid photo identification card, and sign a receipt. PNC Stadium Security may be contacted at 713-547-3000 or at guestservices@pncstadium.com. After 30 days, all unclaimed items will be released to charitable organizations.

Lost Children
Lost children will be taken to Guest Services located across from Section 118. Guests looking for a lost child should notify the nearest PNC Stadium staff member immediately and wait at Guest Services.

Lost or Stolen Tickets
Please call the switchboard at 713-547-3000 to speak with the Ticket OfficE.

Media Credentials
Media must be properly credentialed at all times. For information on how to obtain media credentials for Houston Dynamo FC and Houston Dash matches please contact press@houstondynamo.com or 713-276-7588. For all other events please contact Zac Emmons, PNC Stadium, at zemmons@houstondynamo.com or 713-276-7517.

Merchandise
Official Houston Dynamo FC merchandise is available at the Team Shop located across from Section 114, the Novelty Stand located across from Section 134, and various locations on the concourse during Houston Dynamo FC matches.

Noise Making Devices
Noisemakers such as air horns, drums, cowbells, horns, vuvuzelas and whistles are prohibited.

Parking
Visit our Parking page for more information.

Party Suites
PNC Stadium has three Party Suites available for rental for all events. The Party Suites are located in the southeast corner of the stadium just 9 rows away from the pitch. Please email Info@HoustonDynamo.com for rental information.
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Playing Field – No Trespassing
PNC Stadium will not tolerate persons who may in any way enter or attempt to enter the playing field without permission. Violators will be ejected from the facility and will be subject to arrest.

Prohibited Items
Visit our Prohibited Items page for more information.

Radio
Radios are permitted in the event that they do not disrupt the event and other guests. Radios must not require an electrical outlet. Guests may be requested to turn on the item to verify it is what it appears to be.

Recycling
Recycling is available for paper, plastic and aluminum products with recycling bins located throughout the facility. Please recycle while visiting PNC Stadium. Visit our http://environmental\\sustainability\\page for more information.

Re-Entry
PNC Stadium has a no re-entry policy during events.

Restroom
Restrooms can be found through out all areas of the stadium. Women’s restrooms can be found near Sections 103, 109, 110, 114, 118, 123, 129, 134, 138 and 139. Men’s restrooms can be found near Sections 104, 108, 113, 118, 122, 124, 128, 133, and 139. Family restrooms are located near Sections 103, 106, 109, 113, 118, 123, 129, 133, and 139. The East Center Circle and West Club Lobby have both men and women’s restrooms accessible to those with the proper ticket. All restrooms are equipped with a baby changing station and are wheelchair accessible.

Security
PNC Stadium wants to ensure that guests have a safe and enjoyable experience. Security personnel and uniformed police offers are positioned throughout PNC Stadium. Guests requiring assistance should contact the nearest security guard, uniformed police officer, PNC Stadium team member or go to Guest Services. All guests entering the facility will be screened with a hand held metal detector, visual inspection, and a bag inspection. PNC Stadium personnel will not touch personal belongings. You may be asked to move an item in a bag so a proper visual inspection may be conducted. Personnel will conduct their inspections with respect toward the guests’ dignity and legal rights. In no circumstance shall the inspections be conducted in a discriminatory manner.
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Segways & Tri-Bikes
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Segways and Tri-Bikes are prohibited on PNC Stadium premises.

Skateboarding & Rollerblading
Skateboarding and rollerblading are prohibited on PNC Stadium premises.

Smoking Section
As of January 1, 2019 PNC Stadium is a completely Tobacco-Free and Smoke-Free Campus. This includes both Event and Non-Event Days. All types of tobacco and smoke products are prohibited, including but not limited to: cigarettes, cigars, e-cigarettes and any type of vaping kits, as well as all smokeless tobacco products. The PNC Stadium Campus extends outward from the stadium to the curb line along Texas Ave. on the north, Emancipation Ave. on the west, Walker St. on the south, and the Lofts at the Ballpark apartments on the east. All guests, staff and vendors who wish to smoke or use smokeless tobacco must cross the street onto public right-of-way areas. For all ticketed events, Stadium policy does not allow guests to leave the building and re-enter.
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Solicitation/Literature
Pamphlets, handouts, advertisements, and flyers, unapproved by PNC Stadium management are prohibited.

Sponsorship Opportunities
For stadium sponsorship opportunities please call 713-276-7500.

Standing
To help ensure guest safety and experience of games and events, sitting or standing in aisles, at rails, in ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.

Streamers
Streamers are prohibited per league measures.

Strollers & Child Seats
Strollers and child seats are permitted at the gates and in the concourse areas. Strollers and child seats may be stowed under your seat if they do not obstruct any walk ways. Strollers or child seats that do not fit under seats may be checked in at Guest Services across from Section 118. Strollers left unattended will be taken to lost and found. Lost and found items will be turned into Guest Services during events or at their conclusion. If you lose an item during an event please visit Guest Services, across from Section 118, for assistance.

Suites
Visit our Suites page for more information.
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Sunscreen
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PNC Stadium is an open air facility. All guests are encouraged to bring sunscreen lotion. Aerosol spray cans are prohibited. SPF 30 sunscreen packets are available at Guest Services across from Section 118, courtesy of MD Anderson Cancer Center.

Supporter Sections

Team Shop
The adidas Dynamo Team Shop is located across from Section 114 on Texas Street in the northwest corner of PNC Stadium. For 7:30 p.m. or 8 p.m. kickoffs, the Team Shop will open at noon before closing one hour prior to gates opening.

George R. Brown Team Store Hours of Operation
Thursday: GRB (11:00am - 3:00pm)
Friday: GRB (11:00am - 3:00pm)
Saturday: GRB (11:00am - 3:00pm)
Sunday: CLOSED

Heineken Star Bar
Visit our Heineken Star Bar page for more information.

Text Messaging
Have comments or concerns during the game? Text “BBVA” (space) message to 69050 (message and data rates may apply).
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Tickets – How To Buy
Box Office is open on event days, 3 Hours in advance of event start. 

To purchase tickets visit PNCStadium.com, [SeatGeek.com](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fseatgeek.com%2F&data=04%7C01%7Cdvalenzuela%40houstondynamo.com%7C776ba4b3bf4a41aa80b608d98dc807eb%7Cf16e82d3514644c8bd36bfedb85f9dab%7C0%7C0%7C637696712527796924%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zlNy2MD8IESMpcM61M3NMRo7UaghW1ImGuD8bHiUSM0%3D&reserved=0 "Original URL: http://seatgeek.com/

Click to follow link.") the official ticketing provider of PNC Stadium, or call 713-276-GOAL Monday-Friday 9am - 5pm.

All tickets at PNC Stadium are digital - no paper tickets.

No cash is accepted at the PNC Stadium Box Office.

Will Call is not available at Box Office - transfer your tickets via SeatGeek to your guests!

Ticket Office
The Ticket Office is located on the north side of the stadium across from Section 118 on Texas Street at Bastrop Street. Ticket Office Hours: Monday – Friday 9:00am – 6:00pm Saturday Closed except event days Sunday Closed except event days Event Days Times vary. Please call the switchboard at 713-547-3000 for information.

Tours
The Houston Dynamo FC conduct group tours of parties of 10 or more at PNC Stadium. Tours are available Monday through Friday; no tours available on game or event days. For more information, contact the Houston Dynamo FC ticket office at (713) 276-GOAL or email info@houstondynamo.com.

Transportation
Guests needing to call a taxi may go to Guest Services located across from Section 118 for assistance. For information on public transportation please visit the METRO website.

Umbrellas_
*_Umbrellas are prohibited. Guests may leave umbrellas at the gates at their own risk for pick up upon departure. Guests are encouraged to bring raincoats, pullovers or ponchos.

Lexus Club
The Lexus Club is located above Sections 105 – 107. The VIP Club can be accessed via the Lexus Club Lobby. The Lexus Club is open to PC 1 --- 6 and Sections 105-107. Visit our Lexus Club page for information on how to rent the Lexus Club for private events.

Lexus Club Lobby
The Lexus Club Lobby is located on the west side of the stadium. The Lexus Club Lobby is accessible to Suites 1 – 33, PC 1 - 6, Sections 105-107, Field Side Seats and guests with Accessible needs in 203-209. The lobby is equipped with bathrooms only accessible to those with the proper ticket. Lexus Club Lobby opens 90 minutes before Houston Dynamo game start. For all other events, please call the switchboard at 713-547-3000 prior to the event for updated information.
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Water Fountains
Water fountains can be found across from the following sections: 103, 109, 115, 118, 123, 129, 133, and 139.
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Weapons**
Weapons of any kind are prohibited.

Wheelchairs
Complimentary wheelchair escorts are available at any entry point. Upon arrival guests may request an escort by locating the nearest Guest Services Representative. The service is available to and from the entry gates and seating areas. Please be aware that our staff and wheelchair will not remain with you during the event.

Wifi
Connect to WiFi through #PNCStadiumWi-Fi. Enter your information to gain access.