How will I access and manage my Membership Tickets?
We are excited to partner with SeatGeek! Who are a leader in fan ticketing digital experience.
You will need to link your Membership Account and download the SeatGeek App to manage and use your tickets. For me more information please visit https://seatgeek.com/houstondynamofc/tickets_
How many games are included in the Membership package?
A minimum of 14 games consisting of:
· NWSL Regular Season Home Games
· NWSL Challenge Cup Group Stage Home Games
Membership also includes bonus Dynamo MLS regular season home matches based on your Dash 365 Loyalty Tier.
How do I contact the Membership Service or Sales Team?
For questions please contact your Membership Account Manager or reach out to the Club directly at info@HoustonDashSoccer.com
How will I be notified of Membership changes, including pricing?
Any changes to membership dues and material changes to Membership terms will be reflected in personalized annual membership dues notification delivered on August 1, 2022 for the 2023 Membership year. August 1st is the start of the 2023 re-enrollment window and August 31st is the close of the window. Auto-enrollment terms are also hosted on houstondynamo.com/HoustonDash/membershipterms.
What if I am interested in another seat location for the season?
All Members have the priority and ability to relocate their seats during the re-enrollment period for the following year. Please submit your request electronically by clicking here and your timestamped request will be submitted to your Account Manager, who will follow-up directly to confirm your request and priority.
BENEFITS AND LOYALTY TIERS
What benefits come with a Houston Dash 365 Membership?
You can earn access to additional benefits based on your loyalty tier, but all Members will receive:
· Dedicated Membership Services Account Manager: A representative from the Member Services team you can call or email directly whenever you need anything or have questions throughout the whole year.
· Ticket Exchange: Can’t make a game? Members can roll those tickets over to a selected future regular-season Dash home game so tickets don’t go to waste! You have the ability to exchange out of a certain number of regular-season NWSL home games depending on your Membership Tier.
Legend - 4
Captain - 3
First Team - 2
Contact your dedicated Membership Services Account Manager a minimum of 72 hours in advance of matchday, and we will provide you a Ticket Exchange Form to complete the exchange.
Members may exchange up to the same number of seats on their accounts into one game. All seats subject to availability upon exchange.
· Invitations to Members-Only Events/Opportunities: Members-only experiences and exclusive access to Dash players such as Meet the Team Day and more.
· Discount at the Team Store: Gear up in the latest Dash apparel and accessories and save at the stadium Team Store and website
Ability to purchase additional tickets at a discounted rate: Get the lowest price for any additional tickets throughout the season and invite your family, friends or coworkers out to enjoy a game with you anytime!
· Pre-sales to other events at Shell Energy Stadium: Come out to Shell Energy Stadium for other events such as international soccer, rugby and more with priority pre-sale access to purchase tickets.
How is my loyalty tier determined?
Your loyalty tier is determined by the number of consecutive years you have held your Dash 365 Membership. First Team (1 year) – Captain (2-4 years) – Legend (5+ years). If you cancel your Membership your loyalty tier will reset.
CONCESSIONS DISCOUNT
Is there anything that I must do to activate my 20% Concession Discount on popular items in Shell Energy Stadium?
This benefit is already added to your Membership! There is nothing you have to do to activate this benefit in your Membership Account beyond making sure you have your Membership Credential with you to redeem this benefit.
How do I redeem my 20% Stadium Concession Discount on popular items?
You will be able to redeem this benefit with your Membership Credential at Shell Energy Stadium Concessions. While purchasing qualified items in Shell Energy Stadium, scan the QR Code on your Membership Credential and redeem the 20% Discount upon checkout.
If you have not received your Membership Credential, please contact your dedicated Service Account Manager or email us at info@HoustonDashSoccer.com.
Does my 20% Stadium Concession Discount apply to all Concessions in Shell Energy Stadium?
This benefit applies to the following popular items:
• Domestic Beer • All American Cheeseburger with Fries • Chicken Tender Basket • Nacho Grande • Jumbo Hot Dog • Popcorn • Bavarian Pretzel • Bottled Soda • Peanuts • Popcorn Bucket
Can I use my 20% Stadium Concession Discount at any Shell Energy Stadium Event?
As a Member, you will only be available to redeem your 20% Stadium Concession Discount on regular and post-season Houston Dynamo FC & Dash matches at Shell Energy Stadium.
If I transfer my tickets can someone else use my 20% Shell Energy Stadium Concession Discount?*
Only the Primary Account Holder will be able to redeem this benefit for regular and post-season Houston Dynamo FC & Dash matches at Shell Energy Stadium by utilizing their Membership Credential.
AUTO-ENROLLMENT AND PLAY ON PROGRAM
What is Auto-Enrollment?
Auto-enrollment allows you an easy and convenient way to continue your Membership uninterrupted year over year. Your Membership will be automatically enrolled for the following year once the enrollment period begins unless you take action to opt out during the window of time designated in the Terms and Conditions. Each season you will have a 30-day opt out window, with the 2022 season opt out window running from next August 1 – August 31. Your initial payment or payment in full will withdraw on September 1 each year.
All of our Dash 365 Members are required to enroll in this program as part of your Membership but you may always Opt-Out of your Membership for the following season during the notification period at no cost. Click here for a complete list of Terms and Conditions.
How do I enroll in Auto-Enrollment?
Simply complete the Membership Agreement Form with your account information, read and accept the terms by clicking the check-boxes, and select ‘submit’ at the bottom of the form once complete.
What is the “Play On” program?
All Houston Dash 365 Members are automatically enrolled into the “Play On” program which automatically opts-in Members to receive a guaranteed seat and preferred Member pricing on Houston Dash NWSL Playoff matches hosted at Shell Energy Stadium.
Members will receive notification via email of pricing and a 48-hour opt-out window if they do not wish to purchase their seats for playoffs matches as they are scheduled. Opting out of purchasing tickets for all playoffs does not impact your Membership status. Members will enjoy a simple “Pay as We Play” policy and will never be charged for a game that doesn’t happen! Pricing may vary.
I was previously signed up for Auto-Enrollment between 2018 and 2022, do I need to take action?
If you previously signed up for auto-enrollment, no action is needed to retain your Membership. If you would like to make any changes to your account, please log into your linked SeatGeek Membership Account or contact your dedicated Membership Services Account Manager.
What happens if I opt-out of my Membership before the deadline?
There are no fees, no hassle, and no penalty for opting out within the opt-out period (August 1 – August 31) for the following season. Your Season Membership will be removed from the Auto-enrollment program and will not be automatically enrolled for the following season. Your Membership for the current season will remain intact until the season’s end.
Please note - if you chose to opt out, your loyalty tier will reset and your current seat location and special pricing may not be guaranteed if you choose to return at a later date. For full terms of service for Auto-Enrollment Memberships, click here. If you would like any additional information on Memberships please call 713-276-7500.
If I move away and would like to opt-out, how can I ensure my account is not Auto-enrolled?
If you would like to ensure you are not Auto-enrolled for the following season you must provide notice to the Dash for your opt-out of the 2023 season between August 1 and August 31, 2022.
What if I don’t want to roll over my Membership to 2022?
If you would like to ensure you are not Auto-enrolled for the following season you must provide notice to the Dash for your opt-out of the 2023 Season between August 1st and August 31st by completing the opt-out form here.
PAYMENT INFORMATION
What payment options are available for my Membership?
We provide an Interest-Free, Monthly Payment Plan up to July 2023. For more information or to answer any questions you may have on this option, please contact your dedicated Membership Service Account Manager or email us at info@HoustonDashSoccer.com and a member of our staff will reach out to within 72 hours.
We accept VISA, Mastercard, American Express and Discover
When do Houston Dash 365 Membership payments start?
Payments are based on a September start each year for the upcoming season. For example: Payments for the 2023 Houston Dash season would begin on September 1, 2022.
What if I would like to make changes to my account, such as update my payment or address?
If you would like to make changes to your account in the form of updating your payment information, requesting a seat change or updating your address, please log in to linked SeatGeek Membership Account or contact your dedicated Membership Services Account Manager.
Can I split my Season Membership payments between different credit cards?
You must have a current card on file associated with your payments. Please contact your Account Manager for additional questions.
Can I split my account?
Yes! However, account splitting will reset the loyalty tier of the new account holders Membership and is not available for account holders within the same household, same address, or same payment method.