Dynamo Season Membership FAQs

What is included in my Houston Dynamo Membership?

  • Flexible, No-Interest Payment Plan 
  • Ticket Exchange Program 
  • Discounted Single-Match Tickets 
  • Group and Hospitality Discounts
  • Exclusive Member Events (Up to 4 per year)
  • Member Gift
  • Exclusive Member Experiences on Matchday
  • Dedicated Member Service Rep
  • Team Store and Concession Discount
  • Access to Playoffs
  • In-Stadium Recognition
  • Parking Pass (For Premium Members Varies By Location and Seats)

How will I access and manage my Houston Dynamo Membership Tickets?

We are excited to partner with TIXR - a leader in fan ticketing digital experience.  

 Click here to access how to create your TIXR account, save your credit card to your account for payment, and access tickets.

How do I contact the Membership Service or Sales Team?

Current Houston Dynamo Members, please contact your dedicated Membership Service Account Manager directly or email us at  memberservices@houstondynamo.com.  

Fans interested in becoming a Houston Dynamo Member can email tickets@houstondynamo.com.

How will I be notified of Membership changes, including pricing?

Any changes to membership dues and material changes to Membership terms will be reflected in a personalized annual membership dues notification delivered on July 31, 2026, for the 2027 Sprint Season + 27 - 28 Season. August 1, 2026, is the start of the 2027 re-enrollment window and August 31, 2026, is the close of the window. Please reach out to your Membership Service Account Manager or email us at Members for terms.

What if I want to relocate my seats for next season?

All Houston Dynamo Members have the priority and ability to relocate their seats for the following season. Member Relocation communication will come after the re-enrollment period. For any questions prior to that time, please email your Membership Service Account Manager.

BENEFITS AND LOYALTY TIERS

What other benefits come with a Houston Dynamo Membership?

You can earn access to additional benefits based on your loyalty tier, but all "Full Season" Members receive:

  • Dedicated Membership Service Account Manager: A representative from the Member Services team you can directly call or email whenever you need anything or have questions throughout the year.
  • Ticket Exchange Program: Can’t make a match? Members can roll those tickets over to a future MLS regular season Dynamo home match, so tickets don’t go to waste! Members have access to exchange their tickets via TIXR. Deadline to exchange your tickets is 48 hours before the match you plan to miss. 
  • Access to Members: Only Events and Opportunities: Members-only experiences and exclusive access to Dynamo players and other key staff. 
  • Discount at the Dynamo Team Store: Gear up with the latest Dynamo apparel and accessories and save at the stadium Team Store. Some exclusions apply. 
  • Concession Discount: Save on select food and beverage options throughout Shell Energy Stadium at Houston Dynamo matches. 
  • Ability to purchase additional tickets at a discounted rate: Get the Member price for any additional tickets throughout the season and invite your family, friends or coworkers out to enjoy a match with you anytime!
  • Presales to other events at Shell Energy Stadium: Come out to Shell Energy Stadium for other events such as international soccer matches, concerts, rugby and more with priority presale access to purchase tickets.
  • Season Parking Pass: A season parking pass is included for premium members that meet certain criteria. Non-Conflict game parking passes are also available for purchase. For more information contact  memberservices@houstondynamo.com.

How is my loyalty tier determined?

Your loyalty tie Dynamo Membership.

  • First Team (1 year)
  • Captain (2-4 years)
  • Legend (5+ years)

If you cancel your Membership, your loyalty tier will reset.

TICKET EXCHANGE PROGRAM

How do I exchange my tickets for an upcoming match?

Houston Dynamo Season Ticket Members can exchange their match tickets directly within the Tixr app by selecting the "Return to Credit" option in their ticket wallet. 

Once tickets are returned for credit, the value is added to the member's account as ticket credit. Those credits can then be used within the Tixr app to purchase additional tickets to future Houston Dynamo matches, subject to availability.

When do I need to exchange my tickets by?

The ticket exchange link will close 48 hours before the match.

Is there a limit to the number of times I can exchange my tickets?

Members can make an unlimited number of exchanges as long as they complete the process 48 hours prior to each match, that they plan to miss.

CONCESSION DISCOUNT

Is there anything that I must do to activate my 20% concession discount on items at Shell Energy Stadium?

Download the HDFC Soccer App and log in with your TIXR Account to see your Member Loyalty QR Code.

How do I redeem my 20% concession discount on eligible items?

Show your Member Loyalty QR Code to your cashier at time of purchase.

Does my 20% concession discount apply to all concessions in Shell Energy Stadium?

This benefit can be used on the following popular items at select stands:

  • Pretzel
  • Nacho Grande
  • 16oz Modelo
  • 16oz Bud Light
  • 16oz Michelob Ultra
  • 16oz Corona Premier
  • Peanuts
  • Regular Soda
  • Souvenir Soda
  • French Fries
  • Chicken Tender Basket
  • Smashburger
  • Coke 20oz
  • Strawberry Fanta 20oz
  • Coke Zero 20oz
  • Sprite 20oz
  • Minute Maid Lemonade 20oz

Can I use my 20% concession discount at any Shell Energy Stadium event?

You are only able to redeem your 20% concession discount on regular and post-season Houston Dynamo matches at Shell Energy Stadium. It cannot be redeemed at any other events.

If I transfer my tickets can someone else use my 20% concession discount?

Only the Primary Account Holder will be able to redeem this benefit for regular and post-season Houston Dynamo at Shell Energy Stadium. 

TEAM STORE DISCOUNT

How much is my Team Store discount?

All full season members have at least 15% off at the Team Store, but the discount increases based on your loyalty tier. Here is the breakdown of the discount:

  • First Team Discount: 15%
  • Captain Discount: 20%
  • Legend Discount: 25%  

Is there anything that I must do to activate my Team Store discount?

Download the HDFC Soccer App and log in with your TIXR Account to see your Member Loyalty QR Code.

Please contact your dedicated Service Account Manager or email us at memberservices@houstondynamo.com for any questions regarding your Team Store discount.  

How do I redeem my Team Store discount on eligible items?

Show your Member Loyalty QR Code to your cashier at time of purchase.

Does my Team Store discount apply to all items in the Dynamo Team Store?

This benefit can be redeemed on most items in the Dynamo Team Store but exclusions do apply. Be sure to ask a sales associate for details.

When can I use my Team Store discount?

You can redeem your Team Store discount any time the Team Store is open. Team Store hours are 11:00 a.m. to 4:00 p.m. on Thursdays and Fridays, and for ticketed fans, once gates open on match days.

AUTO-ENROLLMENT PROGRAM

What is Auto-Enrollment?

Auto-Enrollment gives you an easy and convenient way to continue your Membership uninterrupted year over year. Your Membership will be automatically enrolled for the following year once the enrollment period begins unless you take action to opt out during the window of time designated in the Terms and Conditions.

Each season you will have a 30-day opt out window, with the upcoming season opt out window running from August 1 – August 31 of the prior/current year. Your initial payment or payment in full will be withdrawn on September 1 each year.

All our Houston Dynamo Members are required to enroll in this program as part of your Membership, but you may always Opt-Out of your Membership for the following season during the notification period at no cost.

Members will receive notification via email of pricing and at least a 48-hour opt-out window if they do not wish to purchase their seats for matches as they are scheduled. Opting out of purchasing tickets for all playoff matches does not impact your Membership status. Members will enjoy a simple “Pay as We Play” policy and will never be charged for a match that doesn’t happen! Pricing may vary.

What happens if I opt-out of my Membership before the deadline?

There are no fees, no hassle, and no penalty for opting out within the opt-out period (August 1 - August 31) for the following season. Your Season Membership will be removed from the Auto-Enrollment program and will not be automatically enrolled for the following season. Your Membership for the current season will remain intact until the season’s end.

Please note - if you opt out, your loyalty tier will reset, and your current seat location and special pricing may not be guaranteed if you choose to return later. If you would like any additional information on Memberships, please email memberservices@houstondynamo.com. 

If I move away and would like to opt-out, how can I ensure my account is not Auto-enrolled?

If you would like to ensure you are not Auto-enrolled for the following season, you must provide notice to the Houston Dynamo for your opt-out of the 2027 season between August 1 and August 31, 2026, by completing the opt-out form here.

What if I don’t want to roll over my Membership to 2026?

If you would like to ensure you are not Auto-Enrolled for the following season you must provide notice to the Houston Dynamo for your opt-out of the 2027 season between August 1 and August 31, 2026, by completing the opt-out form here.

PAYMENT INFORMATION

What payment options are available for my Membership?

We provide an Interest-Free, Monthly Payment Plan up to July 2027. For more information or to answer any questions you may have on this option, please contact your dedicated Membership Service Account Manager or email us at memberservices@houstondynamo.com. 

We accept VISA, Mastercard, American Express and Discover.

When do Houston Dynamo Membership payments start?

Payments are based on a September start each year for the upcoming season. For example: Payments for the 2027 Houston Dynamo season begin on  September 1, 2026.

What if I would like to make changes to my account, such as update my payment or address?

If you would like to make changes to your account in the form of updating your payment information, requesting a seat change or updating your email address, please contact your dedicated Membership Service Account Manager.

Can I split my Season Membership payments between different credit cards?

Yes! You must have at least one current card associated with your payments on file, but you can split payments across more than one card. Please contact your Membership Service Account Manager for additional questions.